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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Doug

April 12, 2024

5  out of  5
rating by Doug
"Reliable and take good care of you."
We responded:
"Thank you Doug. We love taking care of people like you here in our Berlin State Farm office"
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Yvonne Zimar

October 24, 2023

5  out of  5
rating by Yvonne Zimar
"I m treated with respect. State Farm will always be my Insurance"
We responded:
"Thanks Yvonne, the feeling is mutual. We'll always want you as a policyholder at our Berlin State Farm office. "
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Becky Kindschi

August 16, 2023

4  out of  5
rating by Becky Kindschi
"Caren is so patient and helpful"
We responded:
"Thank you Becky. We love helping wonderful people like you here at the Berlin State Farm office. "
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Kristy Maes

May 18, 2023

5  out of  5
rating by Kristy Maes
"Most wonderful people to work with! They provide you with all information you need to make informed choices. I have been in 2 accidents over the past 10 or so years, and their first questions were “are you ok, are you safe”. Never had a problem with the claims."
We responded:
"Thanks Kristy! Our first priority here at the Berlin State Farm office is you! We love taking care of you and our other policyholders for their auto, home, life, whatever insurance needs they have!"
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Jason Tonn

April 11, 2023

5  out of  5
rating by Jason Tonn
"The team is always helpful and kind. They are always more of a friend than trying to sell you on things you don't need."
We responded:
"We try our best to be a resource for you to make your own decisions on what you want to cover and we're always here for advice. "
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Kathy Berg

April 10, 2023

5  out of  5
rating by Kathy Berg
"Always been there for us. We have had State Farm for more then 20 years auto, and Home! We bundle! They are always super friendly too."
We responded:
"We love helping people with their Bundle to get the best coverage for the right price. Thanks Kathy!"
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Ashley Haase

April 5, 2023

5  out of  5
rating by Ashley Haase
"Both Caren and Mary are very helpful and nice to work with! I’ve had my insurance with them from the start and I have never had an issue. They’re very friendly and willing to help with whatever you need!"
We responded:
"We're humbled by your 5 star review of our Berlin office. We have found it easy to help wonderful policyholders like yourself."
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Ellis Bosveld

March 21, 2023

5  out of  5
rating by Ellis Bosveld
"The office has always been great, caring at a personal level and always providing the best service at a business level."
We responded:
"Thank you for your 5 star review Ellis! We strive to provide professional service with each interaction on the phone or in person. "
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Gretchen Willis

March 18, 2023

5  out of  5
rating by Gretchen Willis
"Very knowledgeable and helpful!"
We responded:
"Gretchen, Thanks for giving our office 5 stars. We try hard to help explain your insurance coverages and we're proud to protect your family."
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Mary Eilers

March 18, 2023

5  out of  5
rating by Mary Eilers
"Caren is a gem! This agency bends backwards for the client! I have been with them for years. I switched once to All State. What a mistake! I was gone a year then returned to Caren. Highly recommend!!"
We responded:
"Mary, thank you for your kind comment. We're glad you're back with our Berlin agency for the long haul!"
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craig smestad

February 16, 2023

5  out of  5
rating by craig smestad
"Caren and her team are just wonderful to work with! After my recent accident, they were prompt in their communication and my claim was paid within a couple of days... I would highly recommend the Caren Reich Agency to anyone who is looking for excellent insurance at a great price, backed by a team of real professionals!"
We responded:
"Craig, Thank you so much for letting us know how we are doing! We were happy to help get your vehicle back on the road. Our mission is to provide you with quality insurance products and top-notch service. "
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Brett L

May 25, 2022

5  out of  5
rating by Brett L
"Very informative crew at State Farm, all my questions were answered, and they were very helpful on making sure I am getting the best use out of my policy!"
We responded:
"Thanks for the awesome shout out Brett! We are always here for you to answer any questions and keep you protected."
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Raeshal Schenkenberger

March 23, 2022

5  out of  5
rating by Raeshal Schenkenberger
"Caren has been a fantastic agent. Any question I have she's quick to respond. She tries to get us the best insurance rates and even calls to check up on her clients. A+ service and care!"
We responded:
"Wow, thank you for this incredible review! It is our privilege to serve your insurance needs here at the Berlin State Farm office because we care about you and your family."
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John Mans

March 18, 2022

5  out of  5
rating by John Mans
"Quick response. Cheerful atmosphere."
We responded:
"Thanks-we try to be efficient with responding to your needs."
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Cody Disterhaft

March 17, 2022

5  out of  5
rating by Cody Disterhaft
"Excellent service, extremely friendly, and easy to work with! Highly recommend Caren and her team."
We responded:
"Thanks for your 5 star review Cody. We try hard to help make insurance easy for you."
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Jim Meyer

November 10, 2021

5  out of  5
rating by Jim Meyer
"10 years of homeowners, cars and snowmobiles. Always ready to help. I highly recommend Caren and her staff for all your insurance needs."
We responded:
"We are humbled by your glowing review Jim! We are proud we were able to help you with your home, autos and snowmobile over the years."
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Diana G Haines

August 28, 2021

5  out of  5
rating by Diana G Haines
"We are a family of coverage services from state farm"
We responded:
"Thanks Diana! Here at State Farm we love helping families like yours with all their insurance needs."
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Adam Ewald

July 17, 2021

5  out of  5
rating by Adam Ewald
"Caren and Mary are community minded and insurance pros backed by one of the most trusted insurance companies out there. I recall having a claim after hail damage and state farm did not argue, they paid. From that same storm I spoke with others who had some no-name discount insurance and had to fight to get paid anything..."
We responded:
"Thanks for the super shout out! We agree that we have an awesome State Farm claim team backing us up and delivering on our promise to help policyholders recover from the unexpected."
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Michael Breza

July 14, 2021

5  out of  5
rating by Michael Breza
"My wife and I both have had home owner and car insurance through Caren for years. She is professional and a good listener. We appreciate the prompt service and responses that Caren, and her office staff, have given to us."
We responded:
"Thanks for your long time loyalty to our office for your auto and home insurance. We strive to listen to your needs and suggest products/coverages to take care of those needs."
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Jill Gracia

July 2, 2021

5  out of  5
rating by Jill Gracia
"Wonderful service! Kind, caring, and so helpful! I highly recommend Caren! She has been a blessing."
We responded:
"Thanks for your touching words and recommendation. We love to grow our business with super people like you."
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Katy L

June 22, 2021

5  out of  5
rating by Katy L
"Caren has always been professional and helpful in working with us to find the best fit for our insurance needs. When ever we have a question Caren and her team are incredibly responsive and always get us the information we need. It is great knowing that I am able to work with "real" people who know who I am."
We responded:
"Thanks for your 5 star review Katy! Our mission is to respond to your insurance needs as quickly as possible with relevant information to help you make decisions. We’re here when you need us!"
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Barbara Bellmer

June 8, 2021

5  out of  5
rating by Barbara Bellmer
"As a customer for many years, Caren and Mary have always provided professional service in a timely manner. Always personable, they offer great rates - the latest being the "Drive Safe and Safe" option which has offered me substantial savings! Willing to patiently answer my questions, I have kept my home and car insurance with them over the years (even compared their rates with other companies) as they have been there promptly to honor a past claim."
We responded:
"Thanks for being a long time auto and home insurance customer. We’re happy to offer you all the discounts we can like Drive Safe and Save. Our office is always ready to answer your questions."
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Mark McGowan

June 7, 2021

5  out of  5
rating by Mark McGowan
"I had worked with Caren (and Mary) for several years and have always found them to be helpful, professional, and responsive to my needs. I really appreciate how patient they are when I have questions or forget to enter my odometer reading on time (sorry!) I would happily recommend Caren Reich to anybody looking for an insurance agent."
We responded:
"Thanks Mark! Mary and I pride ourselves on taking care of our customers’ needs. We appreciate your recommendation as an insurance agent and we look forward to working with you for many more years."
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Buddy Myer

June 2, 2021

5  out of  5
rating by Buddy Myer
"Great customer service!!!"
We responded:
"Thank you for the 5 star review Buddy. We aim to provide great service with every interaction."
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M Larson

October 11, 2019

5  out of  5
rating by M Larson
"Very personal care. Wonderful well experienced and caring staff."
We responded:
"Thanks for your kind words. Our mission is to be well informed so we can help you on a personal basis."